The email account will first need to exist in our system – if it has not yet been created then log into your hosting control panel (cPanel) and go to “Email Accounts”. You will need to assign the new email account a password which will be needed for setting up the mail account in your chosen mail program (Outlook, Mozilla Thunderbird, MacMail, iPhone, etc…). There is also webmail available through your browser which can work well for temporary access.
Email addresses can be configured on your end as POP3 or IMAP – it will be one of the first settings to enter when adding a new mail account in your mail program. We strongly recommend always using IMAP – it must be chosen during the initial setup and cannot be changed later without completely removing the mail account from the program and restarting the setup.
With IMAP, messages are always left on the server unless you delete them; this allows synchronizing multiple users/workstations so that a change in one location shows live for all the other users/workstations. Webmail is also synced with IMAP activity. When setting up IMAP, please be sure to apply the same settings to each computer/device that will be connecting to that mailbox. If one user’s settings are different, whether they use POP3 or some sort of “auto-delete messages older than 30 days” for example, then it can cause problems.
INCOMING MAIL SETTINGS
— Incoming Server/Host Name: mail.YOUR-DOMAIN-HERE
— Incoming Username: (the full email address which you are setting up)
— Incoming Password: (corresponding mail password which is set in cPanel)
— Authentication Method: normal password
— Connection Security: SSL encryption must be enabled
— IMAP Port: 993
OUTGOING/SMTP MAIL SETTINGS
— Outgoing/SMTP Server/Host Name: mail.YOUR-DOMAIN-HERE
— Outgoing/SMTP Username: (the full email address which you are setting up)
— Outgoing/SMTP Password: (corresponding mail password which is set in cPanel)
— Authentication Method: normal password
— Connection Security: SSL encryption must be enabled
— SMTP Port: 465
-with certain programs such as Outlook you may have to explicitly check an option in order to enable SMTP authentication.
POP3 downloads the message from the server to your computer when you check your mail – similar to physical mail in the sense that you are picking up your mail from the post office and bringing it home – the mail is now on your computer in this case. It is possible to keep a copy of messages on the server as a backup or for other users to access by enabling the option in your mail program to “Leave a copy of the message on the server” (depending on the mail program the exact wording may vary but that option will be available if using POP3). The incoming port number when using POP3 will be 995.
If you are unable to connect using the settings above please contact our support – we might need to provide an alternate mail server/host name if your domain has a custom DNS setup configuration.